Duties and Responsibilities:

• Receive incoming calls and respond to all in a courteous and professional manner
• Route incoming calls to staff and affiliates appropriately
• Work with a sales script
• Manage difficult customers and escalated calls as required
• Respond politely to customer complaints to ensure customer satisfaction
• Participate in calling activities and exercises between Sign of the Times and its partner agencies
• Retrieve general mailbox, voicemail messages and forward to appropriate affiliates and staff, as per schedule
• Ensure that phones are logged "on and off" according to the assigned schedule
• Maintain all Practice Firm contact information and ensure lists are updated with new information as provided
• Respond to general inquiries from other Practice Firms
• Greet all customers and visitors who request information and direct them to the appropriate staff person
• Perform data entry tasks as requested
• Record the minutes at bi-weekly affiliate/team meetings
• Stamp and receive all Practice Firm catalogues and flyers

Skill Requirements:

• High School diploma or equivalent
• Ability to multi-task with good attention to detail
• Strong oral and written English
• Ability to communicate effectively
• Self-starter with initiative to work with minimal supervision
• Moderate computer knowledge, Microsoft Word, email and Internet
• Professional telephone manner