REPRESENTATIVE

Duties and Responsibilities:

• Work with a sales script on outbound calls to generate new customers
• Process sales orders and credit notes
• Initiate and process purchase orders
• Provide detailed product information and input orders into a database
• Forward completed paperwork in a timely manner to purchasing for further processing
• Maintain an expanding knowledge base of product information
• Manage difficult customers and escalated calls as required
• Respond to customer complaints ensuring customer satisfaction
• Participate in calling activities and exercises between Sign of the Times and its partner agencies
• Maintain all Practice Firm contact information and ensure lists are updated as new information is provided
• Respond to general inquiries from other Practice Firms within two business days
• Assist in the setup and maintenance of filing systems
• Accounts receivable
• Assist other affiliates with word processing documents as requested
• Perform data entry tasks as requested

Skill Requirements:

• Ability to multi-task with attention to detail
• Strong oral and written English an asset
• Ability to communicate effectively and use initiative
• Self-starter who can work with minimal supervision
• Basic computer knowledge, e-mail and Internet
• Professional telephone manner
• Ability to work in a team environment